Built for teams
that observe at scale.

Helix unifies every trace, log, and metric into one AI workspace that tells you what broke and why.

Get early accessSee it in action
Helix observability dashboard showing live traces and anomaly detection

One workspace for every signal your services emit.

  • Unified telemetryTraces, logs, and metrics in one queryable workspace.
  • AI root-causeAnomalies grouped and explained, not just alerted on.
  • OpenTelemetry-nativeDrop in alongside your existing instrumentation.
  • SOC 2 Type IIAudited controls for data handling and access.

The platform

Every signal. One workspace.

Helix doesn't just collect telemetry, it reasons over it, so your team spends time shipping, not spelunking logs.

Zero blind spots

AI that surfaces anomalies across your services before your on-call gets paged. Baseline-aware, noise-filtered, signal-first.

Alerts that mean it

Smart deduplication and severity scoring. 94% reduction in alert noise. Less panic, faster MTTR.

5-second root cause

Distributed trace explorer that pinpoints failure without guesswork. From alert to fix in one flow.

Live signal
3.2Mtraces/min
0anomalies

Instant queries

< 3msp50 query latency that holds as your data grows

Works everywhere

Deploy anywhere: cloud, on-prem, hybrid. Native OpenTelemetry.

  • AWS
  • GCP
  • Azure
  • OTel
  • K8s
  • Lambda

API-first, always

Every Helix feature is available as an API. Automate, embed, extend.

await helix.trace({
  service: 'cart-api',
  env: 'production',
})

From alert to root cause in one view.

Helix ties every anomaly back to the trace, service, and deploy that caused it, so your team stops guessing and starts fixing.

Helix trace explorer correlating a latency spike to a single database query

Pricing

Simple. Transparent. Scalable.

Start free. Pay as you grow. No hidden ingestion fees.

Starter

For small teams kicking the tires.

Free

Up to 1M spans / month

Start for free
  • 1M spans / month
  • 7-day trace retention
  • Up to 3 team members
  • Core anomaly detection
  • Email alerting
  • Community support
Most popular

Pro

For growing teams shipping at speed.

$119/mo

per month, billed annually

Start 14-day trial
  • 100M spans / month
  • 30-day trace retention
  • Unlimited team members
  • AI root-cause analysis
  • Slack, PagerDuty & webhooks
  • Custom dashboards & alerts
  • Priority support (< 4h SLA)
  • SSO (Google, GitHub)

Enterprise

For orgs that need more of everything.

Custom

Volume discounts available

Talk to our team
  • Unlimited spans
  • Custom retention (up to 1yr)
  • Private cloud / on-prem
  • SAML & SCIM provisioning
  • Custom uptime SLA
  • Dedicated CSM & Slack channel
  • Audit logs & compliance exports
  • Volume pricing

All plans include SOC 2 Type II compliance and end-to-end encryption. Questions? Chat with us.

End the 3am pages.
Start shipping with confidence.

Helix takes minutes to connect and seconds to surface what matters. Bring your OpenTelemetry data and start today.

Start free, no card neededBook a 20-min demo

Free plan available forever · No credit card required · Cancel anytime